Gossip in the work
place is like an open jar of honey: Everyone enjoys a
small taste, a big gulp can make you sick, and getting
the lid back on is sticky business. Unrelenting, focused
attacks on a single worker create fear, resentment, and
apprehension in all workers. The gossip monger is rarely
called to task by colleagues, protected by the silent
shield of everyone's penchant to gossip. The result is
the undermining of the equilibrium and effectiveness of
the workforce. This script's goal is to put an end to the
pronouncements of your office gossip. Your willingness to
acknowledge the problem, consider it seriously, and
confront the source are the secrets to success. |
Attitude: Be firm and
confident in your approach. No one will debate that
gossip is a good thing. Stress that your intolerance and
anger is for the activity, not the person.
Preparation: Try to get
actual examples of the gossip's badmouthing. The strength
of your documentation will determine if you can, in fact,
confront a gossip as the problem or must confront gossip
itself as the problem. If subordinates come to you to
complain, keep notes. Check with other supervisors, too.
Your own experiences of negative behavior are a key.
Because subordinates may clam up when a supervisor is
around, and probably won't snitch on a coworker for an
activity they also have engaged in, getting solid
documentation may be tough. Still, every work place has a
body of common knowledge - everyone just knows - so don't
hesitate going with your feelings and instincts.
Timing:
As soon as you feel satisfied that you've determined who
is the primary problem, confront the person. The longer
you allow the behaviour to continue, the more you send
the message that the problem is unimportant. If you
delay, you'll have an office gossiping about your lack of
concern for an effective, harmonious workplace.
Behaviour: Strongly state
how professionally destructive and personally repulsive
you find the activity. If you have firsthand examples and
documentation, confront the person directly and tolerate
no excuses. Anger, annoyance at the least, is
appropriate. Without documentation, confront the behavior
and not the person. Be concerned and solicitous, seeking
help from the individual to solve a problem. You'll
ultimately win acceptance that the problem is a serious
one that can't be tolerated in the workplace. With
documentation, you might even get a begrudging
acknowledgment of guilt. In either case, be clear what
future outcomes will be. |