Work and Career		Commanding a Ship and the Importance of Friendliness		The Importance of Good Communication		How Rewards Affect Performance
Do You Have an Employee Performing Badly?		Dismissal		How to Fire Compassionately		Cooperation
Competition		Asking Your Boss for a Promotion		Handling People		Asking a Subordinate to Improve Her Appearance
Putting an End to Gossiping		Interview Strategies		The Art of Negotiation		Are You Ready to be an Entrepreneur?
Recruitment and Training		What should you do when your customers complain?		How to Write Miraculous Ads		Television Ads
How to Get Exceptional Service